SHIPPING & RETURN POLICY
Last Updated: September 7, 2026
This Shipping & Return Policy applies to purchases made from Lucere Peptides LLC (“Lucere,” “Lucere Peptides,” “we,” “us,” or “our”).
By placing an order with Lucere Peptides, you agree to the terms outlined below.
SHIPPING
Where We Ship
Lucere Peptides currently ships to eligible addresses within the United States only.
We reserve the right to restrict shipping to certain states, territories, addresses, or jurisdictions when necessary to comply with applicable laws, regulations, carrier restrictions, or other requirements.
Order Processing
Orders are processed as promptly as reasonably possible after payment has been successfully received.
Processing times may vary due to weekends, holidays, order volume, product availability, weather, or other circumstances outside our reasonable control.
Once an order has been processed or shipped, we may be unable to modify or cancel it.
Shipping Times
Estimated shipping and delivery times displayed during checkout are estimates only and are not guaranteed.
Lucere Peptides is not responsible for delays caused by shipping carriers, weather conditions, incorrect or incomplete addresses, holidays, natural disasters, or other circumstances outside our reasonable control.
Shipping Confirmation & Tracking
When tracking is available, customers will receive shipping confirmation and tracking information at the email address associated with their order.
Tracking information may take time to update after a shipping label has been created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you discover an error in your shipping information.
Once an order has been processed or shipped, we cannot guarantee that an address can be changed or that the package can be redirected.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer to the extent permitted by applicable law.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check the delivery area, household members, building staff, and the applicable shipping carrier.
If you believe your package has been lost in transit, contact us at info@lecurepeptides.com with your order number and tracking information.
We will review the circumstances and, where appropriate, assist with a carrier inquiry. A replacement or refund is not automatically guaranteed for packages confirmed as delivered by the carrier, subject to applicable law.
Damaged or Incorrect Orders
Although we do not accept returns, we want to know if your order arrives damaged, defective, or materially different from what you ordered.
Contact info@lecurepeptides.com promptly after delivery and provide:
Your order number;
A description of the issue;
Photographs of the product and packaging; and
Any other information reasonably requested to evaluate the issue.
If we determine that an item was damaged in transit, defective when delivered, or shipped incorrectly, Lucere Peptides may, at our discretion and subject to applicable law, provide an appropriate replacement, store credit, or refund.
Do not discard the product, packaging, shipping materials, or shipping label until the issue has been resolved.
RETURNS & REFUNDS
ALL SALES ARE FINAL
Lucere Peptides does not accept returns or exchanges. All sales are final, except where otherwise required by applicable law or where Lucere Peptides determines that an order qualifies for a remedy because it was damaged, defective, or incorrectly fulfilled.
Because our products are research materials whose integrity can depend on appropriate storage, transportation, handling, and chain of custody, products cannot be returned to inventory once they have been shipped.
This policy applies to both opened and unopened products.
Change of Mind
We do not provide returns, exchanges, or refunds because a customer:
Changes their mind;
No longer wants or needs the product;
Orders the wrong product;
Orders the wrong quantity;
Fails to review product information before ordering; or
Attempts to return an unopened product after shipment.
Please carefully review your order before completing checkout.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We may be able to cancel an order that has not yet entered processing or fulfillment. However, cancellation is not guaranteed.
Once an order has been processed, packaged, or shipped, it is considered final and cannot ordinarily be canceled.
Refused or Undeliverable Packages
Refusing delivery does not constitute an authorized return.
Packages returned because of refusal, an incorrect address, an incomplete address, unsuccessful delivery attempts, or other customer-related delivery issues are not automatically eligible for a refund.
We will evaluate such situations individually and in accordance with applicable law.
RESEARCH USE ONLY PRODUCTS
Unless expressly stated otherwise, Lucere Peptides products are sold strictly for Research Use Only (“RUO”).
Products designated Research Use Only are not intended for human or veterinary use, consumption, injection, administration, diagnosis, treatment, prevention, or cure of any disease or medical condition.
Purchasers are responsible for reviewing product information and our Terms & Conditions before placing an order.
CONTACT US
For shipping questions or problems with an order, contact:
Lucere Peptides LLC
New York, United States
Email: info@lecurepeptides.com
Website: www.lecurepeptides.com